Privacy Policy

This website (“Website”) is owned and operated by BioVitals™ (“BioVitals™,” “Company,” “we,” “our”). This Privacy Policy (“Privacy Policy,” “Policy”) explains your (“User,” “You,” “Your”) data collection, processing, and safeguarding practices that we use on the BioVitals™ Website. Please review this Policy regularly. We reserve the right to modify this Privacy Policy anytime. We will inform Users of any changes on our platform or other appropriate channels within a reasonable time frame. If You disagree with this Policy or its modifications, please discontinue using our Website.

If You encounter challenges in using or accessing any of the components on this Website, don't hesitate to contact our support team. We are committed to providing You with the information, item, or transaction You seek using a communication method that is accessible to You and consistent with applicable laws. This may include, for example, providing support via mobile assistance.

Personal information

When You use our Website, You voluntarily provide personal information when interacting with our Website for any purpose or during the registration, order placement, or payment process. We may collect the following personal information from You:

• Contact information. Name, email address, mailing address, and phone number;

• Billing information. Payment card number and billing address;

• Unique identifiers. User name, account number, and password;

• Preference information. Order history and marketing preferences;

• Account information. Shipping address, delivery instructions, and contact names;

• Information associated with inquiries. Email, fax, or postal correspondence and chat box discussions;

• Information associated with website transactions with us, our affiliates, or other entities, including but not limited to screenshots and audit logs;

• Information associated with Your transactions with non-affiliated third parties that You might reveal in Your communications with our Wellness Specialists, such as Your test results and dietary needs;

• Recruitment-related data. Your curriculum vitae, Your education and employment history, details of professional memberships, and other information relevant to potential recruitment to BioVitals™;

• Data that You may provide to us while registering for and participating in programs, events, or meetings. This includes information such as access and dietary requirements;

• Any other personal information that You may provide;

Refer to the “Digital Advertising & Analytics” section of this Privacy Policy to learn more about the use of personal information and the choices available to You.

Cookie Policies

We use cookies, which are small text files stored by your browser on your device (such as a computer, mobile phone, or tablet) when you visit websites. Alongside cookies, we may utilize other technologies like data stored on your browser or device and device identifiers for similar purposes. These technologies are essential for improving website functionality and enhancing your browsing experience.

Our website employs several types of cookies to operate effectively and remember your preferences:

• Strictly Necessary Cookies: These include the CookieScriptConsent cookie, which remembers your consent preferences, and laravel_session, which identifies your session in the Laravel framework. Additionally, __cfuid helps identify trusted web traffic via Cloudflare. These cookies typically expire within 2 hours to 1 month.

• Functionality Cookies: An example is __zlcmid, which stores the Zopim Live Chat ID to recognize your device across visits. This cookie remains active for up to 1 year.

• Targeting Cookies: For instance, __cfduid improves page load times without collecting personal identification information, valid for 30 days.

By using our website, you consent to our use of cookies as outlined in this policy. If you have any questions, please feel free to contact us. You can configure your browser to decline some or all cookies or to request permission before accepting them. However, please note that deleting cookies or disabling them may limit your access to certain areas or features of our website. For more information on adjusting your browser settings, visit www.aboutcookies.org or www.allaboutcookies.org. For third-party cookies, please refer to the respective cookie policies of those parties.

Non-Personally Identifiable Information

We may also collect anonymous data via the Website, such as website usage activity and preferences, also known as profile or demographic data, the type of browser used by the User, the web page from which You came, and the operating system running the User's connections to the Service. Please note that this data is aggregated and not linked to You. It helps us improve our Website and its performance.

The Website also uses cookies, which are pieces of information that Your browser receives from websites and stores on Your computer’s hard drive. For additional information regarding cookies, please refer to our Cookies Statement.

How We Use Your Information

The personal information You provide us with enables us to tailor our product offers and improve Your shopping and browsing experience. It allows us to process Your purchases, confirm Your orders, customize the content and layout of our pages, notify You about updates to our Website and products, and provide You with marketing information. We may also use Your data for lawful purposes, including the following:

• To create and maintain Your account;

• To process and fulfill Your orders, including sending You emails to confirm Your order status and providing other related communications;

• To respond to Your inquiries;

• To provide You with requested products and services, including publications to which You subscribe;

• To operate, personalize, and improve the Website, including analytics purposes;

• To send promotions and marketing materials;

• For advertising purposes;

• For business purposes, such as research, payment processing, and operational purposes;

• To comply with the law and maintain the security of our Website;

• With Your consent or as otherwise disclosed at the time we collect the information.

How We Share Data

We may enter into relationships with different categories of third parties, such as third-party service providers, affiliates, joint marketing partners, advertisers, or other companies that provide products or services that may interest You. To do so, we may share information like Your full name and postal address so You can receive the materials.

We may share personal information with other parties for different purposes, including the following:

• Our affiliate vendors, consultants, agents, contractors, and other service providers that we use to support our business;

• Other companies to send You information about their products and services that may be relevant to You;

• Service providers, including but not limited to marketing, social media, and hosting, to maintain and improve our Website;

• Worldwide financial service providers, such as banks, to process Your orders;

• Individuals or entities considering the acquisition of the Company's business or a portion of it, along with other parties involved in executing transactions related to the ownership of the Company;

• In the case of any other corporate changes that may affect our Website, including as part of a bankruptcy proceeding;

• Legal professionals, including but not limited to notaries, attorneys, and consultants to assure adherence to legal regulations;

• With Your consent or as otherwise disclosed at the time of data collection or sharing.

We may also disclose Your information to third parties when we reasonably believe we are obligated to do so by law and to investigate, prevent, or take action regarding prohibited activities, including but not limited to fraud, situations involving potential threats to the physical safety of any person, and violations of the Website’s Terms of Use.

We may share information that has been anonymized or aggregated without limitation

Digital Advertising & Analytics

We may collaborate with ad networks and other ad-serving providers ("Advertising Providers") who display ads on our behalf and others on non-affiliated sites. Some ads may be personalized and tailored to Your interests based on the information Advertising Providers collect about Your visits on this and other websites. BioVitals™ adheres to the Digital Advertising Alliance's (“DAA”) Self-Regulatory Principles concerning this interest-based advertising activity. For more information about this advertising form and how to opt-out, please visit www.aboutads.info. Please keep in mind that opting out of this form of advertising won’t prevent ads from showing in Your browser or applications. However, it will reduce ad relevance to Your interests. Furthermore, if You change browsers or delete cookies, You may need to renew Your opt-out choice again.

BioVitals™ uses Google Analytics and other third-party services to improve the Website's performance and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when You use our Website, visit https://www.google.com/policies/privacy/partners/, and to opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Third-Party Links & Tools

Please note that our Website may contain links to other websites that are outside our control. This Privacy Notice does not cover any personal information that You provide to the owner of a third-party website, and we are not responsible for the privacy practices of these external websites. Please be aware that other websites operate under their own privacy policies and that these websites may collect Your personal information. We encourage You to review the privacy statements on the websites You visit.

Modifying or Deleting Your Information

If You have any questions about reviewing, modifying, or deleting Your information, or if You want to remove Your name or comments from our Website or publicly displayed content, You can contact us directly at support@biovitals.com. Please be aware that we may not be able to modify or delete Your information in all circumstances.

Email Communications Preferences

We may send You emails regarding updates to our service or information about products we offer that may be of interest to You. BioVitals™ correspondences offer recipients an unsubscribe link to opt-out of future marketing mailings, or You may opt-out here. However, if You opt-out, we may still send You non-promotional emails, such as emails about Your purchase or account.

Direct Mailings Preferences

If You wish to opt-out of our postal mailings, contact our Customer Service department via support@biovitals.com. Please note You may still receive promotional information in packages of products You order from us.

Interest-Based Advertising

Please see the “Digital Advertising & Analytics” section above for choices concerning third-party interest-based advertising activities.