Domestic Shipping

Currently, BioVitals™ products are available exclusively in the United States. All orders must include a valid US shipping address for delivery.

Incorrect Shipping Address Policies

When you enter your details during checkout, you confirm that you provided the correct shipping address. Please make sure that your shipping details are error-free before placing your order. If you provide us with an incorrect shipping address, BioVitals™ cannot be held responsible for products shipped to the wrong address.

If your order is returned due to inaccurate or incomplete shipping information, you will be liable for the return shipping expenses and the cost of reshipping. BioVitals™ bears no responsibility for orders that were delivered incorrectly or lost due to inaccurate shipping details that the customer provided.

Please note that if you notice you entered incorrect shipping information after completing your order, contact our Customer support team immediately at support@biovitals.com. We provide 24/7 support to ensure we're always available whenever you need us. We usually ship orders the same or the following business day, depending on the order placement time. Once an order is processed, it cannot be canceled or modified. We cannot guarantee any change requests after you place the order. However, we will try our hardest to alter your order if it has not been processed yet.

Processing Time

We only ship products on business days, from Monday to Friday. All orders will be processed within 1-2 business days after the order has been placed (excluding holidays and weekends). Orders submitted on weekends, holiday weekends, or holidays will be processed on the next open business day. Please anticipate extended delivery times during holidays or prolonged holiday weekends, and note that any modifications to an order after it has been placed cannot be guaranteed.

We provide delivery confirmation on all orders. Unless noted otherwise, all orders will be shipped via UPS, FedEx, USPS, and DHL. Delivery times may vary depending on region.

Typically, delivery can take from 4 to 6 business days from the time your order is processed. For orders shipped to Alaska and Hawaii, please allow an additional 7 days for delivery.

BioVitals™ can not be held responsible for lost or stolen packages confirmed as delivered to the address provided for an order. If you suspect your package has been misplaced despite delivery confirmation, please contact UPS, FedEx, USPS or DHL to initiate a claim. We will provide confirmation of delivery to the specified address, along with the date of delivery, tracking information, and shipping carrier details, to assist you in completing the claim process.

Shipping Protection

If you opted for Shipping Protection with your order, please note that it is a one-time option. This protection covers your order in case it is lost, stolen, or damaged during shipping. For subscription orders, Shipping Protection is only valid for the first order and will not apply to subsequent shipments. In the event of a lost or damaged parcel, it is important to determine the cause. If the shipping address was correctly provided and the delivery service confirms that the package was lost or mishandled, BioVitals™ will reimburse the full cost of the goods. Please contact the shipping carrier (UPS, FedEx, USPS, DHL) to initiate a claim. If they confirm the loss, we will process the reimbursement for the affected items.

Checking Your Order Status

Once your order is processed within 1-2 business days and shipped, typically within 4 to 6 business days excluding holidays, you will receive a confirmation email with shipment tracking information. You can track the shipment here, but please allow up to 48 hours for the carrier to scan and update the tracking information.

In rare cases, USPS or DHL may not update tracking until after the package has been delivered. Unfortunately, in such instances, we are unable to provide further details until the delivery window has passed. If you encounter any issues with your tracking codes, please contact us here.