At BioVitals®, we prioritize your satisfaction and aim to deliver your orders promptly and securely. This Shipping Policy explains our shipping methods, delivery times, and related details to ensure a smooth experience with every purchase.
Effective as of January 2025
By placing an order with BioVitals®, you agree to these terms.
1. PLACING AN ORDER AND PAYMENT
If you encounter issues placing an order, contact BioVitals® Customer Support via support@biovitals.com or by phone +1 (938) 666-8339 for further assistance.
All prices are listed in USD.
BioVitals® accepts the following payment methods:
Sales tax may apply within the U.S. Duties and import taxes may apply for international shipments.
2. PROCESSING TIME
Orders are processed and shipped Monday through Friday, within 1–2 business days after payment confirmation, excluding holidays. Orders placed on weekends or holidays are processed on the next business day.
Deliveries typically arrive in up to 7 business days, or up to 14 days for orders shipped to Alaska or Hawaii. Processing times may be extended during public holidays and high-demand periods.
Once your order has been processed, it will be shipped using the selected shipping method.
3. CHANGES TO YOUR ORDER
You may cancel or modify your order before processing begins. After processing, changes or cancellations cannot be made.
If you detect an error in the shipping address you provided, contact BioVitals® Customer Support at support@biovitals.com or call +1 (938) 666-8339 as soon as possible.
After the order has shipped, BioVitals® is not responsible for shipping information errors made by the customer.
4. SHIPPING RATES AND DELIVERY TIMES
BioVitals® products are available exclusively in the United States. All orders must include a valid U.S. shipping address.
Delivery times may vary by region. Orders typically arrive within 7 business days from processing but may take up to 14 days for Alaska and Hawaii.
Delays may occur due to failed delivery attempts, peak seasons, or severe weather conditions. BioVitals® makes every effort to ensure timely delivery but is not liable for delays beyond our control.
If there are handling delays or an item is out of stock, BioVitals® Customer Support will notify you and provide an estimated restock or delivery date. If the delay is significant, you may choose to modify or cancel your order.
Unless noted otherwise, all orders are shipped via UPS, FedEx, USPS, or DHL.
Shipping fees vary based on location and shipping method and are displayed at checkout.
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Subscribers receive free standard shipping automatically.
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Non-subscribers receive free standard shipping on orders of $100 or more (after discounts, before tax).
5. ADDRESS ACCURACY & UNDELIVERABLE PACKAGES
Customers are responsible for providing accurate shipping information at checkout. By placing an order, you confirm the accuracy of your shipping address. BioVitals® is not responsible for undeliverable packages due to customer error.
If you notice an error after placing your order, contact BioVitals® Customer Support as soon as possible at support@biovitals.com or by phone +1 (938) 666-8339. If an address change is needed after an order is placed, it may not be possible to update it before shipment. Our team will do their best to assist, based on the status of your order.
If an order is returned due to an incorrect or incomplete address or failed delivery attempts, the customer may be responsible for additional shipping fees to resend the package. BioVitals® Customer Support will notify you, and processing will resume once the correct information and payment are confirmed.
6. ORDER TRACKING & DELIVERY STATUS
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and link. Tracking updates may take up to 48 hours to appear.
In rare cases, USPS or DHL may not update tracking until delivery is completed. If you experience issues, contact BioVitals® Customer Support via support@biovitals.com or by phone +1 (938) 666-8339.
Lost or Stolen Packages
If your package is marked as delivered but cannot be located:
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Check with neighbors or household members.
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Contact the shipping carrier (UPS, FedEx, USPS, DHL) to verify delivery and initiate a claim.
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Report the issue to BioVitals® Customer Support. BioVitals® will provide the shipping carrier details, delivery date, and tracking number to help you complete the claim.
BioVitals® is not liable for packages marked as delivered to the correct address.
7. DAMAGED PACKAGES
BioVitals® is not responsible for damage incurred during transit.
If your package arrives damaged, contact BioVitals® Customer Support at support@biovitals.com or +1 (938) 666-8339 within 3 days of delivery. We will assist you in filing a claim with the carrier.
8. SHIPPING PROTECTION
If you added Shipping Protection to your order, it applies only to the first shipment and covers loss, theft, or damage.
For subscription orders, protection applies only to the first delivery.
If the shipping address was correct and the carrier confirms the loss, BioVitals® will reimburse the full cost of the affected items.
To initiate a claim, contact the carrier (UPS, FedEx, USPS, or DHL). Once the carrier confirms the loss, we will issue your reimbursement.
9. GOVERNING LAW
This policy is governed by and construed in accordance with the laws of Lithuania, without regard to its conflict of law provisions.
10. CONTACT INFORMATION
For any questions related to ordering, shipping, tracking, or payments, please contact BioVitals® Customer Support: support@biovitals.com or by phone +1 (938) 666-8339.
Our headquarters are located at CommerceCore UAB, Savanorių pr. 363, LT-51480 Kaunas, Lithuania.
Distribution is managed by BioVitals®, located in Piscataway, NJ 08854, USA.
We encourage customers to review this policy periodically, as we may update it at BioVitals®’ discretion. Updates are posted on our website.
