Returns & Refunds

We understand that sometimes things don’t work out. Whether you’ve changed your mind, received a damaged item, or encountered an issue, we’ve made our return process simple and stress-free.

Important:

Returns must be approved in advance and sent only to the return address provided with your Return Merchandise Authorization (RMA). Do not send returns to our company address or any other address not provided by Customer Support. Returns sent without prior approval or to an unauthorized address will not be processed.

30-Day Refund Guarantee

You can return products purchased from us within 30 days of delivery for a refund or exchange if:

  • You received a damaged product.

  • The product is defective.

  • You received the wrong item.

  • You changed your mind, subject to the Return Conditions below.

The 90-Day Money-Back Guarantee described below constitutes a separate and limited exception to the standard 30-day return window.

Return Conditions

To ensure a smooth return process, please adhere to the following conditions based on your reason for return.

Defective or Damaged Items: If the item arrived damaged or is defective, we will arrange a replacement or a full refund. Please provide photos of the damage to help expedite the process.

Change of Mind: If you are returning an item because you changed your mind, the item must be unopened, unused, and in its original packaging. All included accessories must also be returned. Supplements cannot be returned once opened unless they were defective or damaged upon arrival.

General Merchandise: General merchandise, including gadgets, accessories, and clothing, must be returned in its original condition, with no signs of use beyond normal inspection.

Shipping Costs: Customers are responsible for return shipping costs. Original shipping costs are non-refundable.

How to Return a Product

Step #1: Contact Customer Support

Contact our Customer Support team within 30 days of receiving your order. Please include your full name, email address, order number, and a brief description of the reason for the return. If the product is damaged or defective, attach clear photos to help us expedite the process.

Step #2: Wait for Return Approval

Our support team will review your inquiry, typically within three business days. If your request meets our return conditions, we will send you a Return Merchandise Authorization (RMA) form and the specific return address.

Important: Do not send returns without prior approval or to our company address, a P.O. box, or any other address not explicitly provided in your return approval. Returns received without prior notice or an RMA form, or sent to an address other than the return address provided by our Customer Support team, cannot be processed.

Step #3: Prepare Your Return

Repack your product safely and securely. Print the provided RMA form and place it inside the package.

Step #4: Ship Your Return

Send the package to the return address provided by our support team.

Important: Once the return has been shipped, email us the return tracking number to ensure prompt processing of your refund. Returns without tracking numbers may be refused.

90-Day Money-Back Guarantee

To support first-time customers trying our supplements, we offer a 90-Day Money-Back Guarantee under the following terms.

Eligibility

  • This guarantee applies only to a first-time purchase of eligible supplements purchased as a minimum three-month supply. Customers are encouraged to use the product consistently over time to evaluate their experience.

  • This guarantee does not apply to subscription orders.

  • Each customer may exercise this guarantee only once.

  • Refund requests under this guarantee must be initiated between 60 and 90 days after the delivery date.

Return Requirements

To qualify for a refund, customers must:

  • Contact Customer Support between 60 and 90 days after delivery to initiate the refund.

  • Provide proof of purchase or an order confirmation.

  • Return all bottles or pouches from the purchased supply to the address provided by Customer Support. Returned bottles must include all original caps.

  • Ship the return within 14 days of contacting Customer Support.

  • Email the return tracking number to support@biovitals.com immediately after dispatch.

The unopened-product requirement under our standard 30-day Change-of-Mind policy does not apply to qualifying claims under this 90-Day Money-Back Guarantee.

Shipping, handling, and optional shipping-protection fees are non-refundable.

Verification of Product Use

To help us process refund requests, customers must follow the recommended usage instructions. As part of the review process, we may request photos of the returned bottles or pouches and ask customers to complete a short questionnaire about their product usage.

Inspection and Fraud Prevention

BioVitals® reserves the right to fully investigate claims that appear to be unfounded or fraudulent.

Refunds may be denied if:

  • The return is incomplete, damaged, or missing required seals or caps.

  • Proof of purchase is not provided.

  • There is evidence of abuse or misuse of the guarantee.

  • The request does not meet the eligibility criteria or return requirements stated above.

Refunds and Processing Time

Once your return is received, please allow up to seven days for inspection.

If approved, your refund will be issued to the original payment method.

Funds typically appear within three to five business days, depending on your bank.

Returns that do not meet the stated return conditions may be declined.

Subscription Cancellation Policy

You may cancel your BioVitals® subscription through your account or by contacting Customer Support at support@biovitals.com or +1 (938) 666-8339.

Cancellations must be submitted at least five days before the next scheduled shipment date. Once an order has shipped, or if the scheduled shipment is less than five days away, the order cannot be canceled and will be processed as planned.

Subscription pricing requires a minimum commitment of two deliveries. If you cancel before receiving your second delivery, we may adjust the price of your first order to our standard one-time purchase price, and the difference may be charged to your original payment method.

We recommend reviewing your subscription settings regularly to manage your delivery schedule and ensure satisfaction.